How To Fix Auto Lock Greyed Out on Apple iPhone XS Max

Auto-lock on iOS devices serves multiple purposes - it conserves battery life, secures your data, and more. But have you encountered the Auto-Lock greyed-out dilemma, fixed at 30 seconds? When this setting becomes inaccessible, it limits your control over screen timeout.

Read on if you’ve encountered a similar problem on your iOS device. In this guide, we’ll explore the possible reasons and offer steps to fix Auto-Lock greyed out on iPhone and iPad devices. If force restarts or settings resets haven’t worked for you, we’ve got alternative solutions. Let’s get started.

Part 1: Why Is Auto-Lock Greyed Out on iOS Device?

There are a few reasons why the Auto-Lock might be greyed out on your Apple iPhone XS Max or iPad device, preventing you from adjusting the duration. Here are the most common culprits:

Low Power Mode

When you activate Low Power Mode on your iOS device, you might notice the screen automatically locking after 30 seconds of inactivity. This quick sleep setting, implemented to minimize power usage, explains why the Auto-Lock option appears greyed out and inaccessible.

Screen Time Restrictions

Screen Time restrictions can impact Auto-Lock. For instance, if your downtime schedule blocks all apps, the screen locks itself, even if the Auto-Lock timer hasn’t run out.

MDM Profile Restrictions

If the Auto-Lock is greyed out on your iPad or iPhone and you use it for work or school, a Mobile Device Management (MDM) profile might be the reason. This profile restricts settings, including Auto-Lock. To fix this, contact your IT administrator and ask if they can adjust the MDM profile settings.

Alright, you know the possible reasons why the Auto-Lock option is not working on your iOS device. Still, you might be wondering how to fix the Auto-Lock greyed-out issue. Below are several ways to get your iPad or iPhone Auto-Lock working normally again.

Fix No.1: Disable Low Power Mode

Your iPhone Auto-Lock greyed out because Low Power Mode limits background activities, including the Auto-Lock option. In this mode, you cannot change the Auto-Lock settings. Turn off Low Power Mode to fix this issue and choose your preferred timeout. Here’s how:

• Step 1: Go to your Apple iPhone XS Max or iPad’s Settings app.
• Step 2: Scroll down and tap Battery. It will show you your device’s battery usage and available settings.
• Step 3: Turn off the Low Power Mode. Now, the greyed-out Auto-Lock option in Settings should be available again.

Low Battery Mode can stretch your battery life further. But if you need your screen to stay on longer, like while reading an article or watching a video, you can turn it off. It lets you adjust the screen timeout in Settings so it stays awake for as long as you like.

Fix No.2: Check Screen Time Restrictions

You’ve ruled out the Low Power Mode, but the Auto-Lock greyed out on iPad or iPhone remains. If Low Power Mode isn’t causing the problem, your screen time settings might be the issue. Some app restrictions can limit your screen use to specific times, causing it to lock automatically. Resolve this by removing limits, such as downtime and app restrictions, or turning it off.

• Step 1: Open the Settings app on your iOS device.
• Step 2: Go to Screen Time, then scroll down.
• Step 3: Tap Turn Off Screen Time.

Fix No.3: Remove MDM Configuration Profile

A configuration profile is a file that contains settings and restrictions that can be applied to an iOS device. Organizations, schools, or IT administrators often use it to manage devices remotely and enforce specific configurations. Once installed, the settings within a profile override the Apple iPhone XS Max device’s default settings. It can include restrictions related to security, network access, app usage, and more.

Since an MDM configuration profile causes limitations, like the greyed-out Auto-Lock on iPad, removing it can be the solution. Doing so frees your iOS device from external settings imposed by the profile. Then, it could allow you to adjust the Auto-Lock time setting as you normally would.

• Step 1: See the configuration profiles you installed on your iOS device.

• Go to Settings> General > VPN & Device Management on your Apple iPhone XS Max.

• Go to Settings> General > Profiles & Device Management on your iPad.

• Step 2: Select the configuration profile you need to delete.

• Step 3: Tap Remove Profile, enter your device passcode, then tap Remove.

Fix No.4: Remove Network Settings Installed by MDM

Businesses often use Mobile Device Management (MDM) to remotely manage their employees’ iPhones and iPads. MDM lets IT admins push software updates, restrict apps, and remotely wipe a lost device. This keeps corporate data safe and devices under control, whether the company or the employee owns them.

If you’re having trouble with a greyed-out Auto-Lock timeout setting, disassociating your device from MDM might be an option. But remember, this is a big step. Make sure you follow your company’s authorized procedures to avoid unintended consequences.

If your IT team gives the green light, you might also be able to remove the network settings installed by MDM. Just proceed with caution, as messing with these settings could lead to instability or data loss. Here’s how:

• Step 1: Open the Settings app on your iOS device.
• Step 2: Navigate to General > Profile or VPN & Device Management (or a similar section).
• Step 3: Select the management and tap Remove Management.

If the option is unavailable, only the person who used Apple Configurator 2 or handles your company’s mobile device management platform can remove it.

Fix No.5: Use Dr.Fone To Bypass MDM Lock Without Data Loss

Unfortunately, manually removing profiles can be tricky, especially if they’re associated with MDM, Apple School Manager, or supervised configurations. These often require the removal of passwords, admin privileges, or complete data wipes. But there’s good news. Wondershare Dr.Fone - Screen Unlock (iOS) provides a simpler and safer solution.

Here’s why you should try it:

• **Speedy and Efficient:**No more endless troubleshooting. Dr.Fone bypasses the MDM lock in minutes, saving you precious time.
• **Data Stays Safe:**Unlike factory resets, Dr.Fone keeps all your precious photos, messages, and apps right where they belong.
• **No Jailbreaking:**Say goodbye to complex hacks and warranty voiding. Dr.Fone works without jailbreaking your Apple iPhone XS Max, keeping it healthy and secure.
• **Universal Compatibility:**Whether you own the latest iPhone with iOS 17 or an older version, Dr.Fone has your back. It supports all iOS devices and versions starting from iOS 7.0.

Have you ever bought a used iPad or Apple iPhone XS Max to find the Auto-Lock option greyed out and isn’t working? Mobile Device Management (MDM) profiles, often deployed by companies or schools, can restrict functionality. If you lack the credentials to bypass or remove it, Dr.Fone can help remove all MDM restrictions on your iOS device. Here’s how:

• Step 1: Download and open Dr.Fone on your computer. Next, connect your Apple iPhone XS Max or iPad to the computer using a USB cable and navigate to Toolbox > Screen Unlock > iOS.

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• Step 2: Within the Screen Unlock tool window, select Unlock MDM iPhone.

• Step 3: Select Bypass MDM, then click Get Start to proceed.

• Step 4: Please review the message carefully before initiating the MDM bypass process. Once you’ve read it, click Start to Bypass to proceed.

• Step 5: If prompted, go to your device’s Settings > Apple ID > iCloud and turn off the Find My feature. Next, click OK to initiate the MDM bypass.

• Step 6: The software will display the progress of the bypass. Wait for it to complete.

• Step 7: You’ll see a confirmation message once the bypass is successful. Click Done to exit. Your device should now be free from MDM restrictions.

Fix No.6: Check and Adjust Auto-Lock Settings

Once you’ve tried all the fixes above, you might need to set up the Auto-Lock timeout again.

1. Setup Auto-Lock on iPad

Here are the steps on how to change Auto-Lock on iPad devices:

• Step 1: Within the Settings app, scroll down the list on the left-hand side and tap Display & Brightness.
• Step 2: On the right-hand side of the Display & Brightness screen, tap the Auto-Lock option.

• Step 3: A list of time options will appear, ranging from 2 minutes to 15 minutes, as well as Never. Select the time you want your iPad to wait before automatically locking the screen after inactivity. If you want the screen to stay on indefinitely, choose Never.

Step 4: Once you’ve selected your preferred auto-lock duration, you can exit the Settings app. The change will be applied automatically.

1. Setup Auto-Lock on iPhone

Here’s how to change Auto-Lock on iPhone devices:

• Step 1: Open the Settings app.
• Step 2: Tap on Display & Brightness, scroll down, and tap Auto-Lock.
• Step 3: Choose the desired time interval for your Apple iPhone XS Max to automatically lock. The available options typically range from 30 seconds to 5 minutes. You may also have the option to select Never if you prefer to have the screen stay on indefinitely until you manually lock it.

Conclusion

There you have it. This guide has equipped you with the knowledge and solutions to fix the Auto-Lock greyed out on your Apple iPhone XS Max or iPad devices. From identifying the reasons like Low Power Mode and MDM configurations to implementing actionable fixes, you can now change your screen timeout. So, turn off those restrictions, remove MDM profiles, and head back to Settings.

For an easy solution, use Dr.Fone Screen Unlock to bypass MDM restrictions, giving you control over your device. Whether it’s a work phone or a personal device under MDM, Dr.Fone can offer an efficient solution. With a few clicks, you’ll have the Auto-Lock back on track, ensuring your iOS device works again just how you want it.

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How to Unlock Apple iPhone XS Max?

Human life completely changed since the advent of technology. Today, life is not the same as it used to be. Communication and traveling became so easy. People can fly and within few hours reach the destination. The time span that was once calculated in days has now shrunk to just a few hours. In the early days, no one would have imagined that they could carry the computer in small bags, but laptops were invented to their surprise.

Today, all those computer and laptop qualities are being shifted into a small phone. Something that can fit in a pocket, and a human can carry it anywhere without feeling its weight. A small device, the mobile phone has great competition in the market. Android phones are coming up with brilliant features to stand equally with iPhones, but iOS has its own customers and a powerful market value. Talking about iPhone, let’s discuss how a user can unlock Apple iPhone XS Max without a passcode.

Part 1. Unlock Apple iPhone XS Max without Passcode or Face ID

A problem commonly faced by all iPhone users is that they forget the password, and then they are stuck because they cannot use their phone anymore. This might seem impossible because iPhone users cannot use the phone without a passcode, but let us show you a magical application that makes this impossible.

Dr.Fone - Screen Unlock (iOS) , the well-known application among most iPhone users, can resolve the problem quickly. This is a very secure platform for iPhone users because it promises to safeguard user’s personal information. The application is easy to use, that even a new person can use it without facing any trouble. Let us highlight its features;

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Fix iPhone Lock Screen Password Forgot Issue

• Unlock Face ID, Touch ID, Apple ID without password.
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This might be possible that not all iPhone users know about Dr.Fone – Screen Unlock, so, for such users, let us take you through the steps that are required to unlock iPhone 12 or 12 Pro Max using Dr.Fone – Screen Unlock without a passcode.

Step 1: Download and Install the Application

First of all, the user is supposed to download Dr.Fone – Screen Unlock and install it on your Windows or Mac system. Once it is installed, the application is all set and ready to use; launch it in the time of need and unlock your Apple iPhone XS Max without a passcode .

After the application is launched, the Welcome Screen will appear with different options. The user is requested to select the option of ‘Screen Unlock’.

Step 2: Connect Phone with System

In the second step, the user should connect their phone to the system and let Dr.Fone’s application automatically detect it. Whenever you are ready to initiate the process, click on the button ‘Unlock iOS Screen.’

Step 3: Recovery Mode Activation

Once the application has detected your Apple iPhone XS Max, you now need to activate the Recovery mode. A step by step illustration on how to activate Recovery mode is shared on-screen.

Step 4: Download Firmware Update

A new window will appear now, on which the application will ask for some information regarding your iOS device. Provide the application with asked information and click on the ‘Download’ button to get the firmware update for your Apple iPhone XS Max.

The user is requested to wait for some time, as the firmware update is being downloaded for your phone. Once that is done, now click on the ‘Unlock Now’ button to complete the process.

Step 5: Confirmation Code

The application will now ask for the confirmation code. Just provide the on-screen confirmation code and let the process complete itself. As soon as that is done, the application will notify you through the interface. The process can also be repeated by clicking on the ‘Try Again’ button.

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Part 2. Unlock Locked iPhone 12 by Restoring it to Default Settings – iTunes

iPhone users make sure that they connect and sync their devices with iTunes because their data is safe. iPhone users live without the fear of losing their data because it is backed up. Taking more advantage of this, iPhone users can restore their phone to default settings and can even unlock their iPhone without using a passcode.

Let us show you how to unlock Apple iPhone XS Max without using a passcode;

1. Start the process by turning off your Apple iPhone XS Max.

2. After that, plug in your phone to the computer and open iTunes.

3. Once the phone is connected with iTunes, click on ‘Summary’ that will appear on the screen’s left side.

   

4. After the summary screen is opened, you will see the option of ‘Restore iPhone’; click on that option.

   

5. This option will bring you to a new window that will be asking for your confirmation on the decision to restore your device.

6. As soon as that is done and iTunes has finished the process, your Apple iPhone XS Max 12 will be restored to default settings.

Part 3. Unlock Disabled iPhone 12 by Erasing iPhone in iCloud

IOS world is different from the Android world, and so, both have different and unique problems to deal with. For example, an android user can never imagine unlocking a disabled phone, but iPhone users surely know how to do it. It might be possible that someone doesn’t know how they can erase the Apple iPhone XS Max from iCloud, so for such users, let’s provide a step-by-step guideline;

1. Firstly, the user is requested to visit icloud.com on your computer or any other device that is in use. Then log in by using the Apple ID and password.

   

2. If two-factor authentication is enabled on your Apple iPhone XS Max, then hit ‘Trust’ and enter the 6-digit verification code that will be sent to your Apple iPhone XS Max.

3. Once you are logged in, choose ‘Find iPhone’ and enter your Apple ID and password again.

4. 4. Then, you are requested to click on ‘All Devices’ that will appear on the top of the browser and select your device’s name from the list provided.

5. When you have selected your Apple iPhone XS Max, click on the ‘Erase iPhone’ button visible towards the screen’s right side. This will erase all the data and settings from your device. It will also wipe the password.

   

Part 4. Pros and Cons of Every Method

Different methods have been discussed that use different platforms regarding how a user can unlock an iPhone if a passcode is missing. The user might be confused about selecting the appropriate method, so let’s help the users by sharing some advantages and disadvantages of all the methods discussed above. This will help the user to select the best possible method;

1. Using Dr.Fone - Screen Unlock (iOS)

The known and famous application among iPhone users helps them recover data, unlock a phone even if its passcode is missing, and whatnot. Let us now discuss its amazing pros;

Pros

1. The process is completed within few seconds. Users can easily handle the application because of the guidelines that are shared on the screen.
2. The application is very convenient to use, and it works on both Windows and Mac.
3. Dr.Fone can remove the Apple or iCloud passwords even if they do not have any account details.
4. The application can easily unlock a 4-digit or even 6-digit screen passcode, Face ID, or Touch ID.

Cons:

1. The Apple iPhone XS Max in use will be updated to the latest iOS version as soon as the unlocking process is completed.
2. The Apple iPhone XS Max must be in DFU mode for the process to unlock the screen.

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2. Using iTunes

iPhone users can unlock the phone by using iTunes. Following are its pros and cons;

Pros:

1. Most iPhones are synced with iTunes, which benefits the user as it restores the latest backup on iPhone after removing the screen lock.
2. iTunes is easy to understand and simple to use.

Cons:

1. The biggest drawback people face with iTunes is that the data can be erased if no latest backup is taken.
2. Another factor that causes the problem is iTunes’ slow functionality, as it consumes a lot of time to complete a process.

3. Using iCloud

Another known platform for iPhone users is iCloud, which allows users to unlock the screen without using the passcode. Let us share its pros and cons;

Pros:

1. The biggest benefit of using iCloud is that the user doesn’t have to connect the Apple iPhone XS Max with the system. Just login is required for iCloud.
2. Another factor is that no technical skills are needed to use iCloud. The user needs access to their iCloud account.

Cons:

1. User requires a strong and stable internet connection to log in to iCloud and in case internet is not available, they cannot unlock the screen.
2. Another disadvantage is that if ‘Find my iPhone’ is not enabled on the Apple iPhone XS Max device, then the user cannot unlock the screen through iCloud.

Conclusion

The article aimed to provide users with maximum information and knowledge about unlock the Apple iPhone XS Max even if you don’t have the passcode. Several methods have been discussed alongside their pros and cons so that the user can select the best.

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How to Remove and Reset Face ID on Apple iPhone XS Max

Did you go wrong when you set the Face ID the first time? Or are you tired to put off the mask to use Face ID to unlock your Apple iPhone XS Max? And now, you want to disable the Face ID. Whatever your reasons are, read this article to learn how to remove Face ID on your Apple iPhone XS Max X, iPhone XS, iPhone XR or iPhone 11, iPhone 12, iPhone 13, iPhone 14, anmd iPhone 15.

Part I: What is Face ID?

If the new Apple iPhone XS Max is your first-ever iPhone, or if you have neither upgraded your Apple iPhone XS Max from the 6/7/8 series nor have kept abreast with the happenings in the Apple world, you might wonder what this newfangled thing called Face ID is.

Face ID is an authentication system that came with iPhone X for the first time, and then the Apple iPhone XS Max 13, the Apple iPhone XS Max 14, and now the Apple iPhone XS Max 15. Like Touch ID that uses your fingerprints, Face ID uses your face metrics to authenticate you for everything, the way Touch ID does.

Face ID is not a new and advanced version of Touch ID, but a completely different authentication system that utilizes a different component what Apple calls a TrueDepth camera to scan your face metrics. Face ID is not available on phones with Touch ID (iPhone SE 2022 today) and Touch ID is not available on iPhones that come with Face ID as their authentication mechanism.

Part II: What Can You Do with Face ID?

Most of us know that we can unlock iPhone with our face via Face ID instead of a thumbprint or passcode. But actually, Face ID does more than just that. Let us learn more cool things you can do with Face ID, which helps you to make a decision if you still want to disable it. Here‘s what you can do on your Apple iPhone XS Max 13/12/11 with Face ID:

II.I Unlock Your Apple iPhone XS Max

As an authentication mechanism, Face ID enables you to unlock your Apple iPhone XS Max 13 /iPhone 12/iPhone 11 with a look. How to do that? Here are the steps:

Step 1: Pick your Apple iPhone XS Max up in your hands or tap the screen to wake it up.

Step 2: Look at the iPhone.

When the lock symbol changes to the unlocked position, you can swipe up to unlock your Apple iPhone XS Max using Face ID and get to the Home Screen.

Note that Face ID will not work in landscape mode on an iPhone.

II.II Making Purchases Using Face ID on Your Apple iPhone XS Max

Face ID allows you to authenticate yourself to make purchases in the App Store, Book Store, and iTunes Store and use Apple Pay wherever supported.

How to use Face ID on Apple iPhone XS Max to make purchases in App Store, Book Store, and iTunes Store

Step 1: Check if Face ID is enabled for purchases in these stores by going to Settings > Face ID and Passcode and ensuring that iTunes and App Store are toggled On.

Step 2: On any of these stores, when you tap on the option to buy some content, a payment confirmation popup will be displayed along with instructions to authenticate yourself using Face ID.

The instructions are simple: press the side button twice to authenticate yourself using your Face ID and make the purchase.

When done, a satisfying ting and a checkmark will confirm the action.

How to use Face ID on Apple iPhone XS Max to pay with Apple Pay

Step 1: If Apple Pay is supported by banking institutions in your country, you can set it up by adding a supported bank‘s credit card, debit card, or prepaid card to the Wallet app on your Apple iPhone XS Max 13/12/11.

Step 2: When a card is added and ready to use, check that Apple Pay is enabled under Settings > Face ID and Passcode.

Step 3: For App Store/ Book Store/ iTunes Store purchases, it works as always, you double-press the Side Button to authenticate and use your default card.

Step 4: Look at your Apple iPhone XS Max to authenticate yourself using your Face ID and make the purchase.

Step 5: When paying at retail outlets, hold your Apple iPhone XS Max (top being close to the reader) and wait for the checkmark and Done message.

Step 6: To pay using Apple Pay on websites, choose Apple Pay as the payment method, double press the Side Button, look at your Apple iPhone XS Max, and wait for the Done message and checkmark to finish the process.

II.III Lowering Ringer and Alarm Volume Automatically

Face ID also enables what Apple calls Attention Aware features that are conveniences afforded to users who have a Face ID enabled iPhone.

Setting up and using Attention Aware features is easy:

Step 1: Go to Settings > Face ID and passcode.

Step 2: Toggle Require Attention For Face ID On.

Step 3: Toggle Attention Aware Features On.

That‘s it. Now, when you get a call and your Apple iPhone XS Max 13 is ringing loud, looking at your Apple iPhone XS Max 13/12/11 will cause it to lower the volume. When an alarm goes off, you can lower the volume by simply looking at your Apple iPhone XS Max. Additionally, your Apple iPhone XS Max screen will not dim or switch off for the duration you are looking at it. This means you can now read those books on Kindle without constantly tapping the screen for it to stay awake.

II.IV Filling Passwords in Safari Automatically Using Face ID

Face ID also allows users to fill passwords in Safari automatically for a faster and more convenient login experience on your Apple iPhone XS Max with Face ID.

Step 1: Go to Settings > Face ID and Passcode and toggle Password Autofill On.

Step 2: Now, when you use Safari to open a website that requires a login, tapping the username field or password field will bring up the keyboard, and on top of that keyboard there will be your credentials for the website if you have saved them in iCloud Passwords. Tap the credentials.

Step 3: Look at your Apple iPhone XS Max to authenticate yourself with Face ID and Safari will autofill the credentials for you.

II.V Animojis and Memojis

Up until now, we saw how Face ID enables productivity features and how convenient it is to use it. Now, we come to the fun part - Animojis. Apple launched Face ID in 2017 on the Apple iPhone XS Max X with much fanfare and a huge part of that fanfare was Animojis. Over time, Apple brought new capabilities to the Apple iPhone XS Max and added Memojis alongside Animojis.

Animojis are animated emojis. These are made possible with advanced algorithms enabled by the TrueDepth camera in Face ID. Animated emojis or Animojis can mimic your facial expressions and you can use them in your message conversations in apps.

Here‘s how to send Animojis in conversations on your new iPhone 13/12/11:

Step 1: Open a message conversation in the Messages app.

Step 2: Tap the Memoji button (a character in a yellow frame) and swipe to select the desired Animoji/ Memoji you want to send.

Step 3: Tap the Record button and you now have 30 seconds to do what you want with your face and the character will reproduce it on screen for you.

Step 4: When done, the Record button changes to Send:

Tap Send to send your first Memoji/ Animoji.

Part III: How to Remove Face ID on Apple iPhone XS Max

For all the hardware and software that make for a great experience for nearly all users around the world, Face ID can have its fair share of issues. Sometimes, your face might not get recognized, sometimes it might not work altogether.

Lately, with the COVID-19 pandemic, we have seen how Face ID struggles to work for us, and why? Because it cannot scan our faces with masks! So, it makes sense to remove Face ID from our iPhones and rely solely on passcodes. Alternatively, you want to reset your Face ID on your Apple iPhone XS Max 13/12/11 and set it again if you have put on some ‘COVID weight’ owing to working from home.

Most of the time, the best and the simplest thing you can do to resolve your hardware and software issues is to restart the Apple iPhone XS Max device in question. To restart your Apple iPhone XS Max 13/12/11, long-press the Side Button until the power slider appears and drag it to shut the Apple iPhone XS Max device off. Then, use the Side Button to start the phone again.

Sometimes, the issues have a way of persisting, and a restart does not resolve them. the TrueDepth system might have developed a fault and Face ID might stop working. Or you got the dreaded “problem detected with TrueDepth camera” message on your Apple iPhone XS Max 13/12/11. In that case, you would like to know how to reset and remove Face ID on your Apple iPhone XS Max 13 to see if that helps, before you are required to go to an Apple Store for service.

Step 1: Go to Settings > Face ID and Passcode.

Step 2: Scroll and tap the option “Reset Face ID” to remove Face ID on your Apple iPhone XS Max 13/12/11.

Part IV: How to Set Up Face ID on Your Apple iPhone XS Max

Sometimes, you may just want to disable Face ID temporarily or the issue gets solved, and want to activate Face ID again. Setting up a Face ID on your Apple iPhone XS Max 13 is easy. To set up Face ID, sit in a comfortable spot with adequate lighting and follow these steps:

Step 1: Go to Settings > Face ID and Passcode and enter your passcode. If you have not set up a passcode yet, you will necessarily have to create one now before proceeding forward.

Step 2: Tap Set Up Face ID to start the process.

Step 3: Hold your Apple iPhone XS Max in the portrait orientation at about an arm‘s length away from your face and then tap Get Started.

Step 4: Adjust to have your face inside the shown circle and then slowly rotate your head in a smooth motion to complete the circle. This step will be done one more time.

Step 5: When done, tap Done.

In case you are getting the following error:

There are a few things you can try to resolve this, you can try to update your Apple iPhone XS Max 13/12/11 to the latest iOS. At this point, you may even try running a beta version to see if that helps. If you are running a beta version, you may downgrade back to the release version to see if that resolves the error. Betas can both make and break things.

If this does not resolve it, you need to take the Apple iPhone XS Max device to the nearest service center. The TrueDepth camera system has components that might have been damaged or might not be working properly, for whatever reason, and the service personnel is equipped to resolve this issue for you at the earliest.

Part V: The Bottom Line

Face ID is more than a nifty authentication system in iPhones (and iPads) and brings some unique features that are not found in previous Touch ID enabled devices and enable the users to interact with people (Animojis and Memojis) and with the Apple iPhone XS Max (user authentication via facial metrics, Attention Aware features) in new ways. There are times when this does not work as expected, and you can reset and remove Face ID if you feel this is not your cup of tea. Apple iPhone XS Max can be used solely with passcodes if you want. If you find that your screen is locked and you can‘t unlock it, you can always find help in tools such as Dr.Fone - Screen Unlock (iOS). So go ahead, use the new Face ID on your Apple iPhone XS Max with confidence, and enjoy a more secure experience on your new iPhone than ever before.

Dr.Fone - Screen Unlock (iOS)

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